Begin Main Content Area

​Fingerprint Corrections and Resubmissions

In some cases, a classifiable fingerprint record cannot be obtained. Immediately upon indication, IDEMIA will take corrective action to notify the applicant of the need to re-print the applicant at no cost to the applicant. This corrective action will be completed at the earliest possible time that is convenient for the applicant. IDEMIA will contact the applicant directly via email should a re-print be necessary. NOTE: Reprinting can be applied to each applicant one time only.

If the applicant's fingerprints are unable to be transmitted electronically by IDEMIA to the FBI a second time, the applicant will be notified that a "name check" process will be instituted. The name check is a manual review of records completed by the FBI, with the results being sent to IDEMIA. Upon receipt of name check results from the FBI, IDEMIA will send the results via email to the applicant (Please note the link is available for ONE-TIME access only and once accessed will no longer be valid. You should only access this link from a device that will allow you to download, print, or save your results at that time). Administrators will have access to review the results in the PA Safe Check system.  This process takes 4 – 6 weeks; please allow ample time for processing.