Contact Certification Services

Before contacting Certification Services, please read the information below.  If you have questions about:

• creating a TIMS account, resetting your username/password, updating your name, updating your address, or printing your certification, view the Help With TIMS page.
  
  
• issues with submitting your TIMS application, view the information under Help With TIMS.  Log in issues contact the IT Help Desk at (717) 783-1087.  Other TIMS issues can occur if using Google Chrome or Safari.  You must use Internet Explorer or Firefox.
  
  
• the status of your application can be viewed by logging into TIMS.  Status definitions can be found in the TIMS Frequently Asked Questions. 
  
  
• tests required for certification, view the Certification Testing Requirements page.  The “Certification Test and Score Requirements” link will outline the specific test name, test code, and passing scores needed.

• adding an instructional area through testing alone, view the information under Instructional Add-Ons.

• requirements needed for applicants prepared at a PA college or university, view the Applicants Prepared in PA page.

• requirements needed for applicants prepared or certified outside of PA, view the Applicants Prepared Out of State page.

• emergency permits, view the Emergency Permit page.

• validity of your Instructional I certificate or Level II requirements, view the Level II Certification page.

• Act 48 Continuing Education requirement, with additional questions directed to the Act 48 office at ra-edact48@pa.gov following the information on the PDE website.

You can talk to our certification staff at 717-PA-TEACH (728-3224) or 717-787-3356 or by clicking Chat with certification staff

Our Certification Staff are currently available for Phone and Chat on:
Monday-Friday 8:00am-4:00pm

If you have a question outside these hours, send an email to ra-edcertquestions@pa.gov and be sure to include the following:

• Your name
• Your PPID number or your date of birth
• If your question is related to a specific application, please include the Application ID
• A detailed description of your problem