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Contact Certification Services

Before contacting Certification Services, please read the information below.  If you have questions about:

  • creating a TIMS account, resetting your username/password, updating your name, updating your address, or printing your certification, view the Help With TIMS page.

  • issues with submitting your TIMS application, view the information under Help With TIMS.  Log in issues contact the IT Help Desk at (717) 783-1087.  Other TIMS issues can occur if using Google Chrome or Safari.  You must use Internet Explorer or Firefox.

  • the status of your application can be viewed by logging into TIMS.  Status definitions can be found in the TIMS Frequently Asked Questions

  • tests required for certification, view the Certification Testing Requirements page.  The “Certification Test and Score Requirements” link will outline the specific test name, test code, and passing scores needed.
  • validity of your Instructional I certificate or Level II requirements, view the Level II Certification page.
  • Act 48 Continuing Education requirement, with additional questions directed to the Act 48 office at following the information on the PDE website.

You can talk to our certification staff at 717-PA-TEACH (728-3224) or 717-787-3356 or by clicking Chat with certification staff

Our Certification Staff are currently available for Phone and Chat on:
Monday-Friday 8:00am-4:00pm

If you have a question outside these hours, send an email to and be sure to include the following:

  • Your name
  • Your PPID number or your date of birth
  • If your question is related to a specific application, please include the Application ID
  • A detailed description of your problem